ABOUT US
We build high-performing customer service teams that elevate how businesses connect with their customers. Our focus goes beyond support as we create long-term partnerships with clients who value quality, transparency, and measurable results.
Our goal is to bridge the gap between talent and opportunity. We believe that when representatives feel valued, supported, and fairly compensated, they perform at their best, delivering exceptional service that strengthens customer satisfaction, loyalty, and brand reputation.
We work hand in hand with our clients to build dedicated offshore teams that align seamlessly with their company culture and goals. Transparency, collaboration, and consistent quality are at the heart of how we operate, ensuring both our clients and their teams grow and succeed together.
ABOUT US
We build high-performing customer service teams that elevate how businesses connect with their customers. Our focus goes beyond support as we create long-term partnerships with clients who value quality, transparency, and measurable results.
Our goal is to bridge the gap between talent and opportunity. We believe that when representatives feel valued, supported, and fairly compensated, they perform at their best, delivering exceptional service that strengthens customer satisfaction, loyalty, and brand reputation.
We work hand in hand with our clients to build dedicated offshore teams that align seamlessly with their company culture and goals. Transparency, collaboration, and consistent quality are at the heart of how we operate, ensuring both our clients and their teams grow and succeed together.
MISSION
To empower our customer service professionals to thrive in a supportive and motivating environment, enabling them to deliver exceptional service that drives meaningful results and lasting success for our business partners.
VISION
To be the most trusted customer service recruitment partner globally, recognized for delivering outstanding talent, fostering growth opportunities for professionals and helping businesses create meaningful customer relationships through world-class support teams.
MISSION & VISION
What are we doing and why are we doing it.
MISSION
To empower our customer service professionals to thrive in a supportive and motivating environment, enabling them to deliver exceptional service that drives meaningful results and lasting success for our business partners.
VISION
To be the most trusted customer service recruitment partner globally, recognized for delivering outstanding talent, fostering growth opportunities for professionals and helping businesses create meaningful customer relationships through world-class support teams.
Our Founder brings over 20 years of experience in the customer service industry, having progressed from Customer Service Representative to leadership roles such as Trainer, Team Lead, and Manager. With a deep understanding of every level of the profession, she knows what drives a successful customer support operation, balancing employee engagement with organizational performance.
We are powered by a team of highly skilled Customer Service Representatives with proven expertise across multiple industries, including E-commerce, Financial Services, and SaaS. They specialize in providing end-to-end support, from customer inquiries and order management to retention and escalation handling, helping businesses strengthen client relationships and scale efficiently.
Supporting them is our dedicated Administrative Team, responsible for payroll, compliance and overall operational excellence, ensuring that every account runs smoothly and seamlessly.
To complete our structure, our Tech Team provides expert support in system setup, integration and ongoing technical maintenance, making it easy for clients to manage and optimize their offshore teams without disruption.
Together, we combine people, process and technology to help businesses deliver world-class customer service efficiently, reliably and at scale.
Gladys Cuaresma
FOUNDER
Gladys Cuaresma
FOUNDER
Our Founder brings over 20 years of experience in the customer service industry, having progressed from Customer Service Representative to leadership roles such as Trainer, Team Lead, and Manager. With a deep understanding of every level of the profession, she knows what drives a successful customer support operation, balancing employee engagement with organizational performance.
We are powered by a team of highly skilled Customer Service Representatives with proven expertise across multiple industries, including E-commerce, Financial Services, and SaaS. They specialize in providing end-to-end support, from customer inquiries and order management to retention and escalation handling, helping businesses strengthen client relationships and scale efficiently.
Supporting them is our dedicated Administrative Team, responsible for payroll, compliance and overall operational excellence, ensuring that every account runs smoothly and seamlessly.
To complete our structure, our Tech Team provides expert support in system setup, integration and ongoing technical maintenance, making it easy for clients to manage and optimize their offshore teams without disruption.
Together, we combine people, process and technology to help businesses deliver world-class customer service efficiently, reliably and at scale.
STILL NOT SURE?
Frequently Asked Questions
Why is offshoring the best choice for businesses?
Offshoring gives you access to skilled talent at lower costs, flexibility to scale your team, and allows your business to focus on core priorities while we manage your customer service operations.
Why choose Thousannaire over other recruitment agencies?
We combine happy, motivated teams with full end-to-end management of your offshore staff, including recruitment, training, quality assurance and technical support. We charge only for tracked hours plus a fixed monthly admin fee, provide transparent weekly updates and integrate seamlessly with your existing processes without hidden charges.
What industries is Thousannaire experienced in?
Our teams have proven expertise in E-commerce, Financial Services, and SaaS. We customize recruitment, training and quality assurance to meet the unique needs of each sector.
What are the perks of working with Thousannaire?
You get a fully managed offshore team, transparent tracked hours, smooth collaboration with your onshore staff, streamlined leave and reporting processes and highly motivated professionals supported by competitive pay, performance incentives, and opportunities for growth.
Can Thousannaire support my onshore team as well?
Yes. Our technical and operational teams can assist your onshore staff when needed, ensuring smooth integration, collaboration, and adherence to your processes.
How transparent is Thousannaire with reporting and hours?
We provide weekly tracked hours for your offshore team and maintain open communication with your managers. Our operations align with your existing policies without adding unnecessary bureaucracy.
How does Thousannaire handle employee management?
We manage recruitment, onboarding, training, leave tracking and performance monitoring, allowing your business to focus on growth while we keep the team motivated and productive.
What makes Thousannaire’s approach unique?
Our focus on employee satisfaction, combined with full-service offshore management and transparent billing, ensures exceptional service quality that directly impacts our clients’ business success.
How are your teams motivated to perform at a high level?
We foster a positive, growth-focused work environment with competitive pay, paid leaves, performance incentives and annual reviews. Happy and engaged employees deliver better service and stronger results for our clients.
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